Wednesday, 28 July 2010

Guest satisfaction is directly related to costs and fees

Hotel Rafayel firmly believes in the philosophy of 'more savings' and a good stay for the customers, we have established an equation through which we manage our yields, this premium relationship dictates the value of room,quality and luxury we offer. The happiest guests are those who are charged for no extras and pay what they see and receive beyond the quality they expect. The guests at Hotel Rafayel are averagely happier with the hotel and the product.

At 'Rafayel' we try to pass all the savings to the customers, on value basis Rafayel sells great quality 'as affordable luxury.' In our bills we have no extras, no service charges, no additions and no gimmicks. You pay exactly what you see. Our Gym, Jacuzzi, steam room and Sauna are all inclusive, so is the shuttle to the nearest stations, our wifi internet all through the hotel is free. We provide free lap tops, gaming devices too. (only with a fully refundable deposit)

This philosophy has been confirmed by a survey that reveals that the guest satisfaction is directly related to costs and fees they are charged, according to this latest study conducted by J. D. Power & Associates, a research company based in Westlake Village.

Customers who make reservations directly with a hotel, by phone or on its website, are “notably more satisfied with their overall experience” than customers who book through independent travel websites. Such customers are half as likely to report problems with reservations made online.

Guests are starting to expect wireless Internet access. This year, 77% said they had used Wi-Fi rather than cable connections in their hotel room, compared with 55% in 2007.
Customers are more satisfied with their lodging experiences, especially as regards cost and fees, reservations and guest rooms, said Mark Schwartz, director of the global hospitality and travel practice for the company. The study surveyed more than 53,000 hotel guests between June 2009 and June this year.


A surge of energy will bring Battersea Power Station to life on 22 August 2009 as the dramatic setting is transformed to play host to the Red Bull X-Fighters World Tour finale.

A surge of energy will bring Battersea Power Station to life on 22 August 2009 as the dramatic setting is transformed to play host to the Red Bull X-Fighters World Tour finale. Twelve of the world’s best Freestyle Motocross (FMX) riders will descend on the British capital to thrill a 17,000-strong crowd as they perform gravity-defying tricks to battle it out for the world title in front of the famous white chimneys.

A double first: not only is it the first time Red Bull X-Fighters has touched down in the UK, it’s also the first time that both the inside and outside of Battersea Power Station will be used as part of the set to entertain the general public.

Red Bull X-Fighters is a high-energy spectacle in which riders on motorbikes combine power, skill, showmanship and bravery to excite fans. The World Tour has garnered a huge international following since its conception in 2001 with jumps and tricks getting harder, higher and longer every year – often reaching heights of 40 feet.

In 2008, 170,000 spectators saw the Red Bull X-Fighters World Tour climb to new heights with spectacular contests in the bull fighting arenas of Mexico City and Madrid, the stone quarry of Wuppertal in Germany, the Sambadrome parade ground in Rio de Janeiro, a rodeo arena in Texas and a gigantic historic stadium in Warsaw – which was brought back to life for a day before it was then taken down by the wrecking ball.

The 2009 calendar is no less impressive and before making its debut in London, the series will have already touched down in Mexico City (Mexico), Calgary (Canada), Fort Worth (Texas, USA) and Madrid (Spain).

Sally Chatterjee, Interim Chief Executive, Visit London says: “Red Bull has a history of creating innovative and highly entertaining events that make the most of London’s unique landscape. As such I’m delighted Red Bull X-Fighters has chosen the iconic Battersea Power Station to host the final of its World Tour. The Power Station is a spectacular urban venue and will serve as an incredible backdrop for thousands of people to enjoy such a dynamic show.”

Tickets will be on sale from 1st June and range between £20-45, for more information visit and for information on accommodation, restaurants and other activities for a London stay, visit event partner

Shahrukh Khan filming at Hotel Rafayel

Ra.One (also called Ra.1) is an upcoming Bollywood science-fiction superhero film directed by Anubhav Sinha. The film features Shahrukh Khan, who is today considered to be the world's most successful movie star, with an estimated wealth of over US$ 540 million. Being shot in Mumbai and London, Ra.One is being scheduled for release in early 2011. The Hotel Rafayel, situated at Falcon Wharf on the south bank of the River Thames near Battersea has been chosen as the London base for the filming.

The Hotel Rafayel Battersea – opened in December to be London’s first luxury hotel that has embraced cutting-edge green technologies creating minimal environmental impact without compromising on 5-star luxury, quality or comfort.

Utilising property developer Iqbal Latif’s own green principles and partnering with global electronics giant Philips, Hotel Rafayel has become one of the first hotels to adopt a strategy to minimize its environmental impact through the proactive use of low emissions technology, setting a high “green” benchmark for future luxury hotels, and so it isn't difficult to see why the Hotel has been specifically chosen as the London base for the shooting of Ra.One.

L-R: Mr Latif,Shahrukh Khan, Karim Morani

Chunks of the movie will be shot in London near Battersea Power station, as well as actually on Hotel Rafayel's Japanese terrace and Banyan Restaurant too although the Hotel is relatively young, it is difficult to think of a more prestigious testimony than being the London base for the world's biggest film star's latest production.

Birch geared up for Battersea

Red Bull Chris Birch is Britain’s best freestyle motocross rider and he has been thrilling fans across the country on the Red Bull X-Fighters Jams tour in recent weeks ahead of the World Tour stop in Battersea on August 14.

By-Nathan Gallagher

Beatlemania in Battersea

Beatlemania in Battersea as Kevin Spacey sings with his idol Paul McCartney
By Louise Jury