Wednesday, 28 July 2010
Guest satisfaction is directly related to costs and fees
Hotel Rafayel firmly believes in the philosophy of 'more savings' and a good stay for the customers, we have established an equation through which we manage our yields, this premium relationship dictates the value of room,quality and luxury we offer. The happiest guests are those who are charged for no extras and pay what they see and receive beyond the quality they expect. The guests at Hotel Rafayel are averagely happier with the hotel and the product.
At 'Rafayel' we try to pass all the savings to the customers, on value basis Rafayel sells great quality 'as affordable luxury.' In our bills we have no extras, no service charges, no additions and no gimmicks. You pay exactly what you see. Our Gym, Jacuzzi, steam room and Sauna are all inclusive, so is the shuttle to the nearest stations, our wifi internet all through the hotel is free. We provide free lap tops, gaming devices too. (only with a fully refundable deposit)
This philosophy has been confirmed by a survey that reveals that the guest satisfaction is directly related to costs and fees they are charged, according to this latest study conducted by J. D. Power & Associates, a research company based in Westlake Village.
Customers who make reservations directly with a hotel, by phone or on its website, are “notably more satisfied with their overall experience” than customers who book through independent travel websites. Such customers are half as likely to report problems with reservations made online.
Guests are starting to expect wireless Internet access. This year, 77% said they had used Wi-Fi rather than cable connections in their hotel room, compared with 55% in 2007.
Customers are more satisfied with their lodging experiences, especially as regards cost and fees, reservations and guest rooms, said Mark Schwartz, director of the global hospitality and travel practice for the company. The study surveyed more than 53,000 hotel guests between June 2009 and June this year.