Thursday, 24 November 2011

The good, the best, the bad – Rafayel’s hits and misses

Rafayel is grateful to all its patrons for their glowing reviews on the hotel’s 5-star standards and the top-notch quality of our hospitality and services.  Even a thumbs-down on any of Rafayel’s features is accompanied by several positive comments, which we are proud to share.  Transparency and open communication with our customers is our unique stock-in-trade.

“Excellent service upgraded room”
Reviewed November 23, 2011 NEW

Wonderful experience
Great view
Had a massage in the spa
The restaurant manager couldn't,t have been more helpful
Room was upgraded
Errol the valet guy was helpful too

Room Tip: Room 214 has a great view

“BEST HOTEL IN LONDON AREA”
Reviewed November 22, 2011 NEW

I have stayed twice and I am sure I will be staying more in the future! The reception staff, bar staff, all the staff (espeacially the driver) was warm hospitable and just down right lovely. It was my birthday the second time round to which I recieved the best cup cakes I have ever tasted! I would like to recommend this hotel to everyone... but Im scared that if everyone knows this gem of a hotel it would be harder for me to book a room! Thank you Rafayel keep up the good work!!

Room Tip: You can look over the thames which is worth paying a little extra for for something special! 

“7th Stay and High Standards Remain”
Reviewed November 17, 2011 NEW

I first stayed in the Rafayel upon its soft opening just over 2 years ago and the excellent standards and level of Service has remained if not got better over the years. The Staff from the Owner Iqbal ,to the waiting staff remain nearly all the same so they have created a Great personal ambience and a welcoming warmth. Rooms are still to the same high standard and when on occasion I have reported any faults within the room the response from the Owner and his Team have been suberb.
I visit London regulary and would not stay anywhere else as I always recieve excellent treatment from all. Banyan Restaurant whick overlooks the Thames is still very good and there are some great deals to be had in the Hotels Spa. Location is also excellent with the Victoria Station Bus service stop on the Hotels doorstep as well as Clapham Junction Rail station. Well Done Iqbal and staff.
Room Tip: Amazon Rooms are Excellent and Spacious. Always contact Hotel for best rates available.

“More 4 star than 5”
Reviewed November 16, 2011

Stayed at this hotel before our honeymoon in the Thames room. View was brilliant especially of the helipad. Room was comfortable and clean. Bed was uncomfortable for me but wife thought it was OK. Only 3 stars given as many of the promised facilities were not available or working. iPod dock not working, DVD player not available and no games console in sight. Called reception 3 times, which was severely under-staffed, and asked for help. Went for dinner and returned to no solution. When the "IT Manager" finally arrived who looked strangely like the receptionist, he mentioned there was a problem with the dock. In the morning we asked what would be done about it and was met by the Manager in charge who was very rude and condescending suggesting the problem was with my iPod of which I have 2 and an iPhone and that "there was no need looking for a discount". Peeved me right off and ruined my afternoon. This is not what 5 star treatment is about. Parking also extra at £15, which manager did discount to his credit (after I flipped out). No valet or concierge in sight both times we arrived. Car returned with dirt splashes on the bonnet. In the middle of nowhere too, which isn't bad if you have your own transport but don't expect to walk out to any hustle/bustle or tube. More of a business hotel for those who just happen to be in the area. Simply because of that Manager I will never return. I've stayed in 5 star hotels before and this place doesn't come close. 4 star at the most.

Room Tip: Nile and Thames room provide great views of the river.

“Rafayel on the 170 bus route..... but fantastic hotel!!”
Reviewed November 16, 2011

Stayed for two nights from 10th November, this hotel is fantastic, I can't believe that we payed £130 a night and got this standard of hotel in London. I can't fault the hotel apart from the location and the staff in the spa weren't 5 star. We tryed to go into the relaxation room twice but there was hotel staff in there doing various things which isn't very relaxing. The spa could do with been managed a little better, it could easily have been more professional and relaxing with a few finishing touches. We were waiting to use the hot tub and two male staff were testing the water which I'm aware is very important but could have been done at a more suitable time when the spa was empty.

Apart from those small things everything was great, we stayed in a Mississippi room and the room was immaculate, we could plug our ipod in and listen to our music and the views from the huge windows are great.
The rooms are very stylish and comfortable and the bathroom was fantastic.

The hotel was a little difficult to get to and from but the hotel offers a free car to Clapham Common/Junction. We also found it just as easy to jump on or off the 170 bus from just outside the hotel, depending on traffic it takes between 15-30 mins to get to and from Victoria. The hotel shuttle takes about 10 minutes to get to Clapham Common.

We didn't get time to eat at the hotel as we had things booked but we went to the bar overlooking the Thames. We saw a helicopter land at the heliport while we had a drink and waited for the hotel shuttle to Clapham Common.

Overall we had a great stay at the hotel, I know I've mentioned a couple of faults but there is always room for improvement, the hotel can't improve the location and it wouldn't be such good value if it was north of the Thames. The hotel could very easily brush up the professionlism of the spa which is very nice but the staff need just a bit more direction to do there jobs and not been seen.

“A bit of luxury!!!”
Reviewed November 14, 2011

I travelled to this hotel on business with Tigi haircare.I was upgraded to a room with a river view it had panoramic views across the river. Check in was fast and efficient, staff are very friendly.
The room was a cresent shape with a huge bed and stunning lighting above.
The bathroom was large and well fitted to a 5 star + standard.
Food was very good and as a guest I was offered a discount on all meals ,in the asian style rest.
Quality of sleep was amazing well soundproofed and comfy,the decor throughout is boutique style to the highest of standards ,girly girls will love it!....but is not barbie doll so men will feel very at home as well!!!
Only downside is its not near tube stations but worth the taxi ride for the ambiance !!

Room Tip: Upgrades to above restruant very special rooms

“excellent for the price”
Reviewed November 13, 2011

We received a warm welcome and upgrade at check-in. The room was large and comfy as was the bathroom which had a rain shower and tub with tv. This hotel deserves all the praise it receives and I would not hesitate in returning, but it does lack that true 5* air, that 'knowing what you want before you know you want it' feeling. But for the price, it is outstanding.

We ate at the restaurant and sat by the window which was nice to watch the people pass by and the view over the Thames. Hotel guests are given a 50% discount and the food is lovely. I found it difficult to choose a starter as they all sounded fantastic. One thing which would be nice would be a little background music to lift the atmosphere a little. It was a Saturday night, and the restaurant was quite busy, it just seemed a little flat without music.

Check-out is a little early at 11am, but they will extend this to 12pm or later for £20. The building is mostly longer term rentals and the actual hotel part is quite small, so get in there early and book your room in this hidden gem south of the river.

“Amazing upgrade”
Reviewed November 13, 2011

Stayed here for two nights we booked the Yangtze room and were given an upgrade to the Nile suite. The suite was lovely and very spacious, the bathroom had a jacuzzi and a tv! Staff were very friendly and helpful. The hotel is a 30 minute tube journey into the centre so catching the 170 bus to Victoria from outside the hotel is much easier.

“5 Star Hotel at a 3 Star Price”
Reviewed November 12, 2011

I stayed at this 5 star hotel for 5 Nights in November for a Business Trip to London. Absolutely amazing stay, the staff was super friendly and very accommodating to any request. The room was very modern with plush beds, great showers, and excellent views of the river. The hotel offers meeting areas which were great for attending to clients. The restaurant and bar was very luxurious with some of the best food in London with priceless views of the river and Battersea. I would recommend this hotel to anyone staying in London for business or pleasure. In fact this this is one of the best hotels I have ever stayed in, and the staff made it an unbelievable experience. Treat yourself to luxury.

Room Tip: I would recommend the Yangtze rooms which are next to the meeting rooms if you are on business.

“Cracking Birthday Stay”
Reviewed November 11, 2011

My wife and I stayed here for a birthday treat whilst going to the Royal Albert Hall. The hotel was excellent from top to toe. The rooms had everything you could wish , were very clean as were the corridors and main area. The carpet in the hallways was very plush and your feet could actually sink into the pile.

The location was not ideal for our particular stay as it was a far ride to get the RAH, however the next day it was perfect for shopping/browsing and eating on the Kings Road.

I would definitely go back.

Check out Rafayel's special packages for the Christmas season and New Year's Eve bash (Hollywood Theme)!


3 comments:

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