Sunday, 11 December 2011

Get more, pay less... our guests describe us best.



“You get more than what you pay.”
Reviewed December 9, 2011 NEW

Extremely good value for your money.
It is not a five star hotel but is ten stars in value for the money.
Fabulous views to the river.
Recommended for couples,you will impress your lady.
Huge bedrooms.
Nice and attentive service.
Stay there when you go to London
.

Room Tip: Stay in the suites with river view.

“Outstanding Hotel With Fantastic Service”
Reviewed December 5, 2011 NEW

Stayed at the Hotel Rafayel 01.12.11. The hotel is approx 5-10 mins drive from Clapham Common Tube. We found it very easy to travel from here across London (o2 & most of the major shopping districts such as Oxford Street). The standard of service received at this hotel was absolutely fantastic, staff could not have been more helpful or informative. The little touches made by the hotel made our stay that little bit more special.

The size of the room was unusually big for most city hotels, let alone London and everything was finished to a very high quality.

I would definitely recommend coming here and hope to be back the next time I am in the city.
 
“Mixed feelings on this. Chic venue.”
Reviewed December 5, 2011 NEW

Amazingly large room, huge windows, booked a 'suite' through an Agent ' Splendia' expected a little better than a view of the local builders merchant and the main road from the panoramic windows.

Room wasn't made up on second day until we asked for it to be done. Everything had to be asked for (including milk for a cup of tea) which for 5 star is not 'really' great.

Lighting is probably amazing in summer, but was dreadful on these darker winter nights, no shaving light or bright dressing lights.

Comfy and chic it most certainly is. Decor would make me suggest it would be a perfect wedding venue, and I do like the environmentally friendly ethos they are promoting.

Chauffeur service is wonderful and much needed because the location is obscure, drivers are the most courteous people I've ever come across in London I think,

Good, if not pricey, breakfast. Very quiet ambience.

Room Tip: ASK for the river views, I wish I had. ALSO if you want a bath tub..prior request it!

Management response to guest:

December 6, 2011

Dear Ms Quinonostante,

We appreciate your views and thank you very much for your compliments.

We would like to set the records straight on the room you booked. As you explained, you booked through the agent Splendia, and not directly. 22% of your reservation price goes to them. You voluntarily opted for a room that did not have a river view, but it is very large (about 280-290 sq.ft.) compared to an average London hotel. We cannot offer you a river view room when you have selected one with limited views. Although we wish we could do that for everyone unfortunately rooms with scenic views obviously sell at a premium. In any event, the price you paid was a mere 100-odd pounds per night which included VAT. As far as breakfast is concerned, we believe that the prices are very reasonable for London standards.

Once again, we appreciate your positive comments, and look forward to welcoming you again.

Kind regards,

The Management

“Super Service and Excellent Facilities”
Reviewed December 4, 2011 NEW

Stayed at the Rafayel just for a one night business trip but would not hesitate to stay longer in the future. Great location and excellent facilities matched by superb service.

“Love it!”
Reviewed December 3, 2011

The hotel is close to the city center, the staff is nice and helpful, and the room was beautiful confortable and really clean! I will definitly come back there!

“THE BEST MODERN HOTEL!!!!!!”
Reviewed December 1, 2011

Me and my partner was celebrating our annivesary and decided to do the spa package and dinner and breakfast included. even though we were running late for our treament in the spa we still got seen to and they were so polite. food was lovely and the cocktails. The hotel was very clean and fresh will definetly go back thier again and good price aswell check out thier website. The spa facilities were amazing it was quite and it felt like we had the whole spa to ourselves which was very romantic.

Room Tip: deluxe room was a lovely room try the nile room they have a big jucuzzi tub.

“Nice for a weekend getaway”
Reviewed November 30, 2011

Took my wife here for here birthday for a nice relaxing weekend.

Nice quiet location with pick up from Clapham Junction. Was a slight problem with the complimentary pick up as they went to Clapham Common station instead. So not the greatest start.

However hotel was lovely. Received an upgrade to a huge room with river view. Nice big bathroom but TV not working in tub.

Has drinks and dinner at Banyan. Great food and very good value. 50% off voucher a must!

All in all a good stay. Hotel felt a bit empty at the weekend though
.

“Wow!!!!!!”
Reviewed November 29, 2011

Me and my partner stayed here for the night and from the minute we arrived we were in heaven.
The hotels location may not be the most central, however, after a day of hectic sightseeing in London it was so relaxing and peaceful and the bus stop outside the hotel takes you straight to Victoria too, so its really straightforward to get into the city.
The room we stayed in was absolutely amazing, spotlessly clean and huge.
I would definitely stay at this hotel again.

The only negative I had was that for some strange reason they wouldn't accept my card for payment so had to venture into battersea to find a cash point but it wasn't a big deal as the staff were really helpful about it all. 

Worthy of all great reviews
Reviewed November 2011

It was nice to see great reviews before I booked this hotel but everything about the reviews and what the hotel promised was more than fulfilled. Whilst only a brief stay - lovely courteous staff, a wonderful room with everything you needed, very reasonable parking cost and great location and the courtesy lifts to the station a lovely extra touch. Faultless and trying to find reasons to stay again and this time to try the restaurant too!

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  3. Great hotels. Rafayel wants each and every one of their guests to enjoy the most luxurious, relaxing and decadent stay imaginable, It is just same as luxury boutique hotels.I like it very much.

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