Sunday, 16 October 2011

"Exceeding expectations" epitomized

We at Hotel Rafayel continue to strive for excellence in hospitality and customer service.  Guest satisfaction is our ultimate goal and reviews such as these are our rewards:

"We all had a marvellous time at your superb hotel overlooking the Thames in Battersea near the Heliport which is also very exciting should a helicopter land while you are dining. My 70th birthday was a tremendous success and this was because of your hotel, it's convenient location with good parking facilities and of course your superb staff and kitchen who were excellent.

At 8pm we started with champagne reception on 3rd floor in a wonderfully decorated large ballroom with large balcony, if needed, overlooking the Thames. Compliments to the Chefs, the Canapés were delicious. The feedback from all my guests (75) has been more than positive they all loved every minute of my party and none had known about your hotel before and many have said they will go again! We had found out about your hotel via 'good places to eat' near where we live in Belgravia, via the Internet. We have had dinner in your excellent restaurant several times before always a great pleasure, the food and service terrific, in addition our waiter at that time performed some clever magic at the table which we enjoyed!

So back to party, now you understand how we knew about ' Hotel Rafayel on the left bank'.(please note you need a bigger advertising sign outside, it is too small and your Hotel is worth a much larger well lit sign!).  After champagne and Canapés we went to our designated tables for a choice of 2 menus. I chose crab salad and fish and chips all delicious (as it was my birthday I chose the menu long before the party as I had been to your restaurant and sampled many dishes before!!). For dessert I chose lemon merangue pie with ice cream.

During dinner we were entertained by a magician whom we had arranged and later after dinner he gave us a fabulous performance including doves and rabbit. The party room and tables and decorations were breathtaking and also the lighting and sound system for our pianist during dinner. Later we had a disco and dancing. The party ended at about 2am. Before some of the guests went home, we had some drinks at the bar in the foyer at 2am because no one wanted the party to end! The hotel staff at that time of night could not have been nicer or more polite and helpful.

Many guests decided to stay the night in your Hotel at a special birthday price given especially for my guests. The rooms are lovely, this is a brand new hotel, for those who do not know, only 3 yrs old, and the large well furnished bedrooms are large and really delightful with very modern bathrooms like in Hollywood movies. I was back on Sunday morning(we live nearby) and those guests who stayed the night all said 'well done, we had a superb time and this hotel is a real find'. Breakfast very good as well.

Many thanks Chris to ALL of you and especially to kitchen staff for providing such excellent food. Also my birthday cake plus candles was supreme, also many thanks to your owner who has always been charming, nothing was too much trouble for your charming and well mannered staff.

We made the best choice by coming to to you in Battersea. Thanks to all and everyone of you. You are all highly recommended by me. I am by profession a cancer specialist and have been all over the world staying at many excellent hotels. You are up there with the best."

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