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The “Rafayel experience” is well summed in this review posted by one of our guests:
AMAZING HOTEL, ESPECIALLY FOR A LONG BUSINESS STAY
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Now, this is not all...the hotel had so much more...I am a gym rat, and wanted a hotel with a gym,,,don't be fooled by the limited pics of the gym, its good size, and has all the equipment for a good solid workout. It has a dumbell set up to 20kg, it has a cable machine! and plenty of nice, high grade cardio and nautilus equipment...I love my lifting, and while I could not do squats, bench or deadlift, I still got a good workout....also, it was nice to take a run along the Thames when the weather was nice...Now, after the workout, I hit the Sauna, then Steamroom, and polished it off with the Hot Tub!! Now that is quality...and after I headed back up to my enormous room. Awesome!
Now comes the food. Hotel guests are offered 50% off for dinner if you get a starter and a main...the food is fantastic! Real quality, nicely prepared, and for one person, after the discount, was never more that £20, even when I had the filet mignon with a crab/shrimp starter. The breakfast is good too. Nice selection, and always the full monty on offer....but I am on a strict diet, and still had good option of wholewheat bread, cheese, cold cuts, fruits etc. Coffee is also good!
However, what makes the Rafayel really fantastic, above and beyond all this: the STAFF!! The staff were ALL nice and helpful, always ready with a smile, and nothing was too much to ask. The drives, Iain and Ali were amazing blokes. When I was waiting in line to speak to reception about getting some extra coffee 'sticks' for my room in the morning (I like two cup while I wake up, before breakfast) he came over, asked me what I needed, and then he went upstairs and actually got it from housekeeping himself, and he is the DRIVER!! He went out of his way to do something completely unrelated to his job. That is called service.
Overall, the hotel is in good shape, the rooms and facilites are top notch, as is the food and service. And all for very cheap..ridiculously so....if you're on a long stay in London, and aren't bothered by an extra 20mins to get to central London, and can't spend £400-500 a night for luxury, than this is for. It truly is affordable luxury...whenever I am back in London, I'm always, without question, staying at Rafayel, its that good...Hope this helps fellow travellers!!
Room Tip: Amazon Suite, is sweet!
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