“A satisfied customer is the best business strategy of all”

We at Rafayel endeavour to make each guest experience the most satisfying one, not just in offering quality and luxury at the best value, but treating them with the warmest hospitality and courtesy.   Michael Leboeuf, an American business author and former management professor at the University of New Orleans, says it best “Every company's greatest assets are its customers, because without customers there is no company.” 

We are proud to see our efforts manifest into such feedback from our valuable guests:

 

“Fantastic Hotel...Fantastic Service...Fantastic Weekend”

Reviewed October 30, 2011 NEW

       

My stay at this hotel was brilliant. I went along with my girlfriend as it was a surprise 21st birthday present. I come on trip advisor before i went and i was a little concerned as my girlfriend loves beautiful hotels and i wanted it to be perfect for her but there was a couple of comments i read stating it wasnt a 5 star hotel.... i was so wrong! This hotel was perfect. I emailed the manager before i went to explain my concerns and when i got to the hotel he had upgraded our room and all the staff was so friendly. The rooms are beautiful and very modern. Theres not a bad comment i can say about this hotel as it was perfect. i stayed for a weekend and i must say it was one of the best weekends i have ever had...all because of the hotel and the staff. I love this place and will be back and i cannot wait. This hotel is a must for people who have not yet been. Thanks for the amazing stay!

“Happy Weekenders”

Reviewed October 28, 2011 NEW

My husband and I stayed here for a long weekend October 2011 and loved every minute of it. The staff were very pleasant and helpful and the room was stunningly modern and luxurious. The location of the restaurant was simply lovely overlooking The Thames and the food was delicious especially the Moroccan stew! There was enough guests milling around to give it a real buzz without it feeling in any way over-crowded. We shall definitely be back next year.

Room Tip: Ours overlooked the courtyard but still very nice. Had both blinds and curtains which were easy to access/ open/shut etc

“Lovely hotel and a decent price”

Reviewed October 28, 2011 NEW

We stayed here last year for a week and were amazed at the decent price! The hotel has a lovely bar that overlooks the river and you can sip champagne whilst watching the rich and famous land in their helicopters next door. The transport from the hotel to the City Centre is really good - much better than we expected and the hotel runs complimentary taxis to Clapham Junction and Clapham north at all hours of the day! The bedrooms were lovely, quite big if I remember rightly and you can choose to have the TV playing the sound in the bathroom, which is nice. The mini bar is well stocked and the spa is lovely. I'd definitely recommend this for a week or weekend in London.

“Perfect stay at a perfect hotel!”

Reviewed October 27, 2011 NEW

I recently stopped at this fabulous hotel with my boyfriend, and it could not have been any more perfect!

It's location is great! It's just far enough away from all the hype and bustle in the centre, but still close enough if you want to get there quickly! The hotel even offers a free shuttle service to the nearest tube station to help you get about easier!

The hotel has a gorgeous view of the Thames- and with being situated right next to the london helipad... it's great to watch the hellicopters land whilst gazing over the waters!

The hotel is stylish and full of modern art, and all the rooms are beautifully designed with lots of modern features. When I first walked into our room all i can remember doing is stopping, staring and continuously saying: "It's so beautiful!!"

Unfortunately we didn't get much chance to enjoy the restaurant, but the breakfast we ate there was fantastic!

The bar was extremely classy and stylish, and the barmen made some fabulous cocktails for us! Although the list is quite large already, i would still love to have some more cocktails to try and choose from!

All staff in the hotel are friendly, welcoming, very proffesional and they always do everything they can to help.

More than anything else I'm so impressed with the value of this hotel! For standard people- paying for a weekend away in a 5 star hotel can become extremely expensive- but the Rafayel proves that it's possible to get 5 star luxury at an affordable price!

Unlike some other reviews listed, I can find no faults what so ever with this hotel, and would happily reccomend it to anyone!

We're hoping to return to the Rafayel in December ...and I cannot wait!

“Great Anniversary Stay”

Reviewed October 27, 2011 NEW

We have just got back from a one night stay in the Rafayel Hotel. What a great hotel. We were offered a complimentary upgrade on arrival had a had the most stunning Thames facing suite. The room was so lovely, we did not even want to leave in the evening for our planned theatre show. How many places have a TV over bath!! We had a lovely dinner in the restaurant and the 50% off deal if you stay in the hotel is great and the food and service was tops. The cocktail bar man was great to chat to and make us feel very welcome and we had a laugh with him whilst sipping very tasty cocktails. Erol the security guard took us on the roof of the hotel to see the view of London, stunning. We briefly met the manager of the hotel and he was also very friendly and engaging. We can not fault anything with our stay and are already looking at dates to go back. The location is great, very good value for money, the free transport to and from the station is very handy, the views spot on and the staff are very friendly. If you get the chance stay here.